News

Shopping Centre Update

The Swan’s upmost priority is to ensure the safety and wellbeing of its customers. We understand that you may have concerns about returning and want to reassure you that we’ve put in place all the necessary measures to help you safely enjoy everything The Swan has to offer.

Thank you,

The Swan Shopping Centre – Management Team

 

Latest Information

From Monday 12 April 2021, non-essential stores will be permitted to open in England, meaning that The Swan’s stores will be open. Restaurants and dining outlets remain closed for dine in, but will continue to offer takeaway and/or delivery. Please review our Stores page for more information.

 

Keeping Customers Safe

A number of safety measures are currently in place at the shopping centre. We ask that everyone follows these to make their experience, and that of other shoppers, as safe and enjoyable as possible when they visit us.  By doing this we will be able to continue supporting the needs of our community.

We would also ask that everyone is considerate to the centre’s staff, those working in the stores and to other shoppers when visiting us.  Published opening times may change at short notice as situations change, so it is recommended that you check our stores page before visiting us for the most up to date information.

 

Social distancing

In line with government guidance, we would ask that visitors continue to practice social distancing and maintain a minimum 2m distance. The centre has put in place stickers and posters along the mall as a reminder to continue to socially distance during your visit.

 

One way system

A one way system has been implemented throughout the centre to help maintain social distancing. Individual shopping lanes have been created and floor stickers are in place to help guide visitors.

 

Visiting our stores

There will be a maximum number of people allowed into each store at one time (this number will vary according to that store’s individual policy) and the public will be asked to queue outside in a socially distanced manner until it’s their turn to enter the store. Floor stickers have been put in place to help people maintain a 2m distance whilst waiting. Each store has put their own internal measures in place.

 

Hand washing

We would ask that you wash your hands regularly during your visit. This can be done within the centre’s Public Toilets or at a number of Hand Sanitising Stations which have been installed at regular intervals along the mall.

 

Outdoor seating

All outdoor seating remains temporarily cordoned off or removed.

 

Public toilets

The public toilets at The Swan are open for you to use. Some sinks and cubicles within the toilets are closed off to help maintain social distancing and hand dryers have been replaced with paper towel dispensers.

 

Cleaning

Enhanced cleaning provisions have been put in place, with additional deep cleaning of public areas, toilet facilities and touch points to ensure the highest possible level of cleanliness throughout the centre.

 

Parking

The Swan continues to offer onsite open air car parking for customers.

 

Swan Shopping Centre Staff

Our centre team will be on hand as always to help you during your visit and can advise on any queries you have. Management staff, security, cleaners, and other public-facing members of the team will wear PPE including face masks and gloves whilst working on-site to maintain their safety and the safety of others. A full training programme has been implemented for staff, so they are able to carry out their work and continue to help the public, whilst maintaining social distancing. Please don’t hesitate to ask a staff member if you have any queries during your visit.

 

Bring Your Mask

It is still mandatory to wear a face covering in shops and supermarkets across England, so please bring your mask with you when you visit the centre. We’d also encourage visitors wear their mask in the public areas of the centre as well where possible to keep themselves and others safe.